RETURN AND REFUND POLICY
There are many different reasons for customers to seek a refund or return of an item(s).
Find below the most common reasons for cancellations and refunds:
- 1) Change of mind
- 2) Delivery delayed
- 3) Item out of stock
- 4) Item not appropriate
- 5) Not happy with the product quality
- 6) Not happy with service
- 7) Item not available
Esme Furnishings has a fair trading practice and would never hold back customer funds or refuse to accept a return inappropriately. We offer customers complete peace of mind and do not restrict customers to use their statutory rights.
(a) If you wish to cancel your order before the item is dispatched to you, just email us at firstname.lastname@example.org you do not need to give any reasons why you want to cancel. Once we receive this request we will cancel your order. Your funds will be refunded to you between 7 to 30 days.
- Items must be returned in their original or appropriate packaging; we may refuse to cancel pick-up if the items are not adequately packed.
- There will be a pickup charge of £75 depending on the item which will be deducted from the amount you have paid for the goods within 3 to 5 working days.
- There will be no pickup charge if you are returning the goods due to Damage/Wrong/Incomplete delivery.
Please note that the mode of refund will be the same as the mode of payment at the time of placing your order, we cannot issue a refund to a different account.
ITEMS RETURN PROCESS?
Any damage or discrepancies must be reported to us in writing within 7 days of delivery to you.
Please retain the packaging, we would require images of boxes in the event of the item delivered damaged, faulty or incorrect. We would require photographic evidence of the damage/discrepancy on the item that is being reported in order for us to arrange a free-of-cost replacement.
You have fourteen (14) working days to return an item for any reason.
Remember Made to order furniture cannot be returned.
Kindly note that on clearance items, we do not offer any replacement.
£75 depending on the item will be charged for arranging a collection for your items if you wish to return them, the reason for the item is not to fit for purpose, or in case you change your mind and decide not to keep the item(s).
RETURN & REFUND
In the event of a product delivered damaged, faulty, or incorrect and the customer wants collection for a refund then we would need photographic evidence of the damaged/faulty/incorrect item and the original packaging it was delivered in. Please allow us 10-14 days to arrange collection.
The product that you wish to return must be returned in the same condition as supplied and must also be unused & in its original/appropriate packaging.
Upon receiving the items your refund will be then forwarded to our accounts team and the money will be credited to the card you had used to pay within 30 days from the date the item was received in our warehouse.
If you have attempted to assemble the product by yourself or appointed any third party to assemble and whilst assembly damage the item. We are not liable for the damage and are unable to offer a return or refund.
Esme Furnishings is located in London, United Kingdom, and operates its website from offices based in this location. Therefore the Law England & Wales govern any claims relating to the website, sales, accounts, and any other material contained within our website. In event of any dispute, you hereby agree to resolve it under the laws of England and Wales.